Quality management

Introduction to quality management: challenges and principles, process approach, stakeholders, measurement and improvement systems. The regulatory context and ISO9001: certification, accreditation, labeling. Quality and continuous improvement tools and methods: activity description, problem solving, performance analysis and improvement. Risk management: concepts and vocabulary, tools and methods for identifying and controlling risks.

Understanding and applying quality and risk management: challenges, concepts, and methods; developing approaches and applications; certifications, labels, etc.