Quality management

Introduction to quality management: issues and principles, process approach, interested parties, measurement and improvement systems. The normative context and the ISO9001 standard: certification, accreditation, labeling. Quality and continuous improvement tools and methods: activity description, problem solving, performance analysis and improvement. Risk management: concepts and vocabulary, tools and methods for identifying and controlling risks.

Understanding and applying quality and risk management: issues, concepts and methods, development and application of the approach, certifications, labeling, etc.