Quality Management

Introduction to Quality Management: Challenges and Principles, Process Approach, Stakeholders, Measurement and Improvement Systems. The Regulatory Context and the ISO 9001 Standard: Certification, Accreditation, and Labeling. Quality and Continuous Improvement Tools and Methods: Activity Description, Problem Solving, Performance Analysis and Improvement. Risk management: concepts and terminology; tools and methods for identifying and controlling risks.

Understanding and Implementing Quality and Risk Management: Challenges, Concepts, and Methods; Developing an Approach and Its Applications; Certifications, Accreditations, etc.