Quality management

Discovery of quality management: issues and principles, process approach, interested parties, measurement and improvement system. The normative context and the ISO9001 standard: certification, accreditation, labeling. Tools and methods of quality and continuous improvement: description of activities, problem solving, analysis and improvement of performance. Risk management: concepts and vocabulary, tools and methods for risk identification and control.

Understand and apply quality and risk management: issues, concepts and methods, development of the approach and applications, certifications, labeling ...