Duration
2 days
Training structure
Continuing Education Department
Presentation
Adopt a professional communication style that promotes integration, cooperation, and the handling of sensitive situations.
Duration: 14 hours of training spread over 2 days of 7 hours each.
The advantages of the training program
Next training session: December 2027
This module is part of the University Diploma in Human Resources Practices for Very Small Businesses and Small and Medium-Sized Enterprises.
The University Diploma in HR Practices for Very Small and Small Businesses is organized into 7 modules, grouped into 4 micro-certifications.
Choose the format that best suits your goal:
- Full-time degree program (2 years)
Complete the entire program and gain a comprehensive understanding of the HR function.
- Micro-certification (1 per semester)
Choose a specialization from among four micro-certifications that address the key HR challenges faced by small and medium-sized businesses.
- Modules (1 per quarter)
Develop a specific skill, tailored to your professional needs.
Objectives
- Improve their interpersonal communication skills in a professional setting
- Adapt their posture and behavior when faced with aggressive situations
- Effectively and calmly managing sensitive interpersonal situations
- Foster a climate of cooperation and constructive communication
Know-how and skills
- Identify the fundamental mechanisms of communication and their impacts
- Analyze incidents of aggression and their triggers
- Adapt their communication to the context and their audience
- Implement active listening and nonviolent communication techniques
- Resolving a Conflict Using Appropriate Tools
- Applying Stress Management Techniques in the Workplace
- Adopting an assertive approach in sensitive interactions
Organization
Knowledge assessment
Training Evaluation:
- Ongoing assessment through exercises and role-playing scenarios
- Final Evaluation:
- Simulation of an aggressive situation or a sensitive interview
- Observation of skills (active listening, body language, assertiveness, stress management)
- Self-Assessment and Improvement Plan
Program
MODULE 1: Understanding the Fundamentals of Communication
Objectives:
- Mastering the Basics of Interpersonal Communication
- Identify the barriers and drivers of effective communication
Contents:
- The Communication Model and Process
- The Difference Between Informing and Communicating
- The phenomenon of message loss
- The Mind-Speech Mechanism
- The Filter of Social Representations
- Verbal and Nonverbal Communication
- Synchronization in a Relationship
MODULE 2: Getting to Know Yourself Better Through Communication
Objectives:
- Identifying Your Communication Style
- Recognizing Your Reactions to Aggression
Contents:
- Self-Assessment of Communication Style
- Identifying Strengths and Areas for Improvement
- Definition of Aggression: Attack or Defense
- Triggers of Aggression
- Physical, verbal, and nonverbal expressions
MODULE 3: Managing Stress and Emotions
Objectives:
- Managing Your Emotional Reactions
- Preventing the Effects of Stress in Communication
Contents:
- Definition of Stress
- The Relationship Between Stress and Aggression
- Physiological Functioning: General Adaptation Syndrome
- Stress Management Techniques
MODULE 4: Mastering Constructive Communication Techniques
Objectives:
- Developing Effective and Calm Communication
- Facilitate the expression and understanding of others
Contents:
- Fundamentals of Active Listening
- Questioning Techniques
- Rewording
- A caring and empathetic attitude
- Nonviolent Communication Techniques
MODULE 5: Developing Assertiveness and Handling Sensitive Situations
Objectives:
- Asserting Yourself While Respecting Others
- Effectively Managing Conflict Situations
Contents:
- Relational Styles: Passive, Aggressive, Assertive
- The Principles of Assertiveness
- The D.E.S.C. Method