Economics - Management, Law - Political Science - Public Administration

PROFESSIONAL BACHELOR'S DEGREE IN INSURANCE, BANKING, AND FINANCE: CUSTOMER SERVICE MANAGER

  • Training Structure

    Montpellier-Sète University Institute of Technology (IUT)

Overview

The Professional Bachelor’s Degree in Insurance, Banking, and Finance—with a specializationin Retail Market Sales Advisor—is a one-year apprenticeship program (at CFA DIFCAM or FORMAPOSTE, depending on the host company) that prepares students for positions as sales advisors in the banking and insurance sectors.

The bachelor’s degree program is ISO 9001:2015 certified.
The program consists of two complementary phases (440 hours) and is taught by at least 25% industry professionals:
- General training related to careers in insurance, banking, and finance.
- Training specific to the role of retail sales advisor.
Professional and regulatory certifications are awarded either during the academic year based on passing exams, or upon graduation for certain certifications: AML/CFT, International Sanctions (OFAC), LCC-Lagarde Law, DCI Directive, ACPR Insurance Level 1.
The inclusion of supplementary course modules now enables students to prepare for certification from the French Financial Markets Authority (AMF).
These various stages are combined with an internship thesis and a professional project report (120 hours), which ensure that students develop strong skills over the course of the two semesters of the professional bachelor’s degree program.

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  • About 95 percent, including students who dropped out during the school year.

    Success Rate

The Benefits of the Training Program

Assessment takes place on an ongoing basis for each course. Defenses are held to evaluate internship reports and supervised (group) projects
The Professional Bachelor’s Degree (LP) is awarded if the overall average is higher than 10/20 across all grades, including the internship and project, and if the average for the internship and project combined is higher than 10/20 (1999 Professional Bachelor’s Degree decree and 2014 Bachelor’s, Professional Bachelor’s, and Master’s degree decrees).
Completion of the degree program earns 60 European credits (ECTS).
The degree is equivalent to:

  • Training on the Consumer Credit Act (Lagarde Act),
  • DCI (Real Estate Credit Directive) Training,
  • ACPR Level I,
  • IAS Level I,
  • Level I IOB,
  • CIF Level I.

Professional certifications are awarded throughout the year, based on passing certain exams:
- AML/CFT (Anti-Money Laundering and Counter-Terrorist Financing), retail market
- International Sanctions – OFAC,
- Consumer Credit Act – Lagarde Act
The bachelor’s degree program offers students the opportunity to earn the Voltaire certification and complete the ibellule module on email writing at the Montpellier-Sète University Institute of Technology (IUT).

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Objectives

The professional bachelor's degree is designed to prepare students for immediate entry into the workforce as personal financial advisors in the banking and insurance sectors.
(ROME codes: C1201: Customer Service and Banking; C1203: Customer Relations in Banking/Finance; C1206: Banking Customer Management; C1205: Financial Wealth Management Consulting; C1102: Insurance Customer Consulting.)

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Expertise and Skills

A retail sales advisor must acquire a set of skills that enable them to perform the following key activities within the context of an omnichannel customer journey:
- Manage the day-to-day operations of a branch,
- Analyze customer needs (customer discovery),
- Negotiate and sell financial products and services,
- Manage a client portfolio,
- Analyze and manage business-related risks,
- Stay abreast of industry developments and regulatory changes.

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Organization

Special Features

Accommodations may be provided for students with disabilities.

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Program

A 12-month work-study program, including 17 weeks at the Montpellier-Sète University Institute of Technology (IUT) (overall work-study schedule: 2 weeks on, 2 weeks off), during which a range of subjects are studied. These subjects can be grouped as follows:
- Customer Relationship Management and Commercial Negotiation (20%)
- Banking and Insurance Products and Services (15%)
- Taxation, Property Law, and Consumer Law (15%)
- Personal Finance, Risk, and Guarantees (15%)
- Mathematics, Accounting, and Financial Analysis (8%)
- Financial Markets and Stock Market Transactions (7%)
- Preparation for the AMF (Autorité des Marchés Financiers) Exam (4%)
- Compliance (4%)
- Banking Marketing (4%)
- Business English (4%)
- Project Methodology (4%)

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Select a program

Retail Sales Representative - Specialization: Insurance

The professional bachelor’s degree in Insurance, Banking, and Finance: Client Service Representative, with a specialization in Retail Sales Advisor,is a one-year apprenticeship program (at CFA DIFCAM or FORMAPOSTE, depending on the host company) that prepares students for positions as sales advisors in the banking and insurance sectors.

The bachelor’s degree program is ISO 9001:2015 certified.
The program consists of two complementary phases (440 hours) and is taught by at least 25% industry professionals:
- General training related to careers in insurance, banking, and finance.
- Training specific to the role of retail sales advisor.
Professional and regulatory certifications are awarded either during the academic year based on passing exams, or upon graduation for certain certifications: AML/CFT, International Sanctions (OFAC), LCC-Lagarde Law, DCI Directive, ACPR Insurance Level 1.
The inclusion of supplementary course modules now enables students to prepare for certification from the French Financial Markets Authority (AMF).
These various stages are combined with an internship thesis and a professional project report (120 hours), which ensure that students develop strong skills over the course of the two semesters of the professional bachelor’s degree program.

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Retail Sales Advisor - Option: Banking

The professional bachelor’s degree in Insurance, Banking, and Finance: Client Service Representative, with a specialization in Retail Sales Advisor,is a one-year apprenticeship program (at CFA DIFCAM or FORMAPOSTE, depending on the host company) that prepares students for positions as sales advisors in the banking and insurance sectors.

The bachelor’s degree program is ISO 9001:2015 certified.
The program consists of two complementary phases (440 hours) and is taught by at least 25% industry professionals:
- General training related to careers in insurance, banking, and finance.
- Training specific to the role of retail sales advisor.
Professional and regulatory certifications are awarded either during the academic year based on passing exams, or upon graduation for certain certifications: AML/CFT, International Sanctions (OFAC), LCC-Lagarde Law, DCI Directive, ACPR Insurance Level 1.
The inclusion of supplementary course modules now enables students to prepare for certification from the French Financial Markets Authority (AMF).
These various stages are combined with an internship thesis and a professional project report (120 hours), which ensure that students develop strong skills over the course of the two semesters of the professional bachelor’s degree program.

View the full page for this itinerary

Admission

Target Audience

Graduates with a two-year post-secondary degree, preferably with a focus on business.

Be under 30 years of age when signing an apprenticeship contract. There is no age limit for signing a professional training contract. 

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Mandatory Prerequisites

Any two-year post-secondary degree qualifies a student for admission to a bachelor's degree program.

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Recommended Prerequisites

A two-year post-secondary degree and/or professional experience (and/or an internship) in the banking or insurance industry is preferred.

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And then

Continuing Education

The goal of the professional bachelor’s degree is to facilitate a quick transition into the workforce, rather than further academic study.
However, some students do go on to pursue professional master’s degrees—usually through a work-study program with their host company—particularly in the fields of career counseling or wealth management.

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Transition Programs and Reorientation

Any other program open to students with two years of post-secondary education, or three years of post-secondary education after earning a bachelor's degree.

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Employment Placement

Based on the average of the last three surveys conducted 30 months after graduation, the employment rate is 90%.
The vast majority of jobs are located in the Occitanie region and in the target sector. The average reported salary is €1,770.

Results of the Integration Survey

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