Target level of study
Lower than or equal to a high school diploma
ECTS
0 credits
Training structure
School of Pharmacy
Language(s) of instruction
French
Presentation
Faced with the exponential increase in hearing disorders (linked to the aging population and the “100% Santé” program), hearing aid centers are grappling with a shortage of clinical time. Hearing aid networks (both independent and large chains) are expressing a critical need for qualified professionals to form an effective partnership with certified hearing aid specialists.
The training program directly addresses this need by preparing assistants to handle administrative tasks (electronic submission, third-party billing, standardized quotes), perform first-level technical maintenance, configure connectivity (smartphones, TV accessories), and carry out specific procedures (PICB fingerprinting, administering questionnaires).
The advantages of the training program
Request for information:
To obtain an application form: send an email to crefa-contact@umontpellier.fr
Objectives
Training Objective:
1. Technical and Technological Skills
Perform first-level maintenance on hearing aids (cleaning and disinfection protocols, replacement of filters and ear tips, and minor repairs).
Master the digital ecosystem and connectivity features associated with hearing aids (pairing with smartphones, configuring manufacturer apps, TV bases, wireless systems, and remote listening accessories).
2. Administrative, Regulatory, and Management Skills
Oversee the center's operational management by mastering specific industry software (ERP for hearing aids).
Secure the billing and electronic submission process (third-party payment management, processing of claims from mandatory and supplemental health insurance providers).
Enforce current regulations, including the requirements related to the “100% Santé” program and the issuance of standardized estimates.
Ensure logistical oversight and rigorous inventory management for the center.
3. Interpersonal and Communication Skills
Develop a high-quality approach to customer service, both in person and over the phone, tailored to a specific audience (patients with presbycusis, hearing impairments, or cognitive disorders).
Master interpersonal communication techniques to support patients and their caregivers throughout the hearing aid fitting process.
Practice basic professional English as applied to the field of audiology.
4. Specific Technical Procedures
: Fabricate personal hearing protection (PICB) and other types of earplugs, from taking an impression of the external auditory canal to the final shaping.
Use automated identification and assessment tools, including the administration of standardized questionnaires and initial screening, under the supervision of a licensed hearing aid specialist.
Program
Hybrid and flexible format (240 hours): Designed to promote continued employment and accessibility, the curriculum is divided into three strategic parts: 1/3 fundamental theory online (asynchronous/synchronous distance learning), 1/3 applied digital practical work conducted remotely (industry-specific software, manufacturer ecosystems), and 1/3 dedicated in-person clinical practice at the UFR (hands-on shaping workshops, technical movements, interpersonal simulations).
Admission
Admission requirements
- Required level: high school diploma or vocational training certificate.
- Selection based on application.
Registration procedures
Applications accepted from September 1 through October 12, 2026:
Send your resume and cover letter to pharma-du@umontpellier.fr
Target audience
- Hearing aid specialists' assistants.
- Speakers in schools for deaf children.
And after
Professional integration
- Hearing correction center
- School for hearing-impaired children.
- Hearing aid manufacturers
- Retirement homes