CRISIS MANAGEMENT

Enable participants to deploy a specific organization
capable of:
> Preparing for the crisis

• 
  Anticipate the occurrence of a crisis (internal causes, external causes, environmental causes, contextual causes, etc.)
• Position yourself within the network of crisis management actors
  (government services, emergency services, local authorities, etc.)
• Set up a crisis unit and conduct drills

> Acting in a crisis situation

• Deploy a crisis unit

• 
  Integrating the Human Factor into crisis management
  (perception, leadership, internal communication, decision-making, etc.)
• Mastering crisis communication (delays,
  language elements, social media management, knowing how to
  say things, etc.)

> Learning from the crisis

• Building a resilient organization
• Capitalize on feedback
• Improve your practices